01
Every Call Answered in Seconds
The agent picks up during office hours, after hours and when two customers call at once. Callers speak naturally instead of navigating a phone menu.
All case studies
HVAC Services/AI Voice Agent
Arctic Breeze Heating & Air
How Arctic Breeze Recovered $25,000 in Monthly Revenue with an AI Voice Agent
An AI voice agent gave every caller an immediate answer, qualified the job and booked the right appointment, while the office coordinator kept control of dispatch and customer service.
~$25k
monthly revenue recovered
96%
of inbound calls answered
48
additional jobs booked monthly
24/7
phone coverage
Context
About the Company
Arctic Breeze Heating & Air is a regional American HVAC contractor with six service vehicles, a mix of repair and maintenance work, and one office coordinator handling calls, scheduling, dispatch, invoices and supplier communication.
The company had enough demand. The problem was access. Homeowners with a broken air conditioner rarely leave several voicemails and wait. They call the next contractor who answers.
The Challenge
The phone was busy. The demand was real.
During busy mornings and seasonal peaks, the coordinator could not answer the phone while dispatching technicians, helping customers at the desk or resolving an active job. Roughly half of inbound calls reached voicemail or rang out.
Callbacks often happened 30 to 90 minutes later. By then, many high-intent callers had already booked another company. Hiring another full-time dispatcher would add overhead, but still would not cover evenings, weekends or simultaneous calls.
The Solution
A front desk built around real HVAC calls.
We designed the voice agent around the company's existing intake rules. It answers the main line and overflow calls, collects the details a technician actually needs, and books only within the correct service area, job type and availability.
02
HVAC-Specific Qualification
It captures the address, equipment type, symptoms, urgency and customer status. Safety-critical calls follow strict escalation rules rather than receiving automated diagnosis.
03
Scheduling and Human Handoff
Eligible jobs are booked into the field-service calendar. Emergencies, unusual requests and callers who ask for a person transfer to the on-call team with a structured summary.
04
Confirmation and Call Records
The customer receives an immediate text confirmation, while the office receives the recording, transcript and job details in one place for review and follow-up.
The Result
More answered calls. More booked work.
During the first eight weeks after launch, answer coverage increased from roughly 52% to 96%. The AI agent recovered enough high-intent conversations to add about 48 completed appointments in an average month.
At an average completed ticket of $520, those additional jobs represent $24,960 in monthly booked revenue. The office coordinator remained the human center of the operation, but could spend more time dispatching, invoicing and helping customers instead of racing every ringing phone.
“For a service business, call automation does not replace the office team. It protects their attention while making sure a ready-to-book customer always gets an answer.”
What this project demonstrates
Speak directly with the founder
Uroš Jovanović · Founder, SVS Digital
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