Changing tyres or fixing an appliance at a customer’s home makes it hard to pick up every call. Our AI voice agent answers questions, collects the details and books appointments following your rules while you keep working.
“During tyre season, the phone always rings when both your hands are busy. We used to call people back in the evening. Now the agent takes the call and books a slot. The calendar tells us which car is coming and whether we have its tyres in storage. There are far fewer interruptions in the workshop.”
Matej Zupan
Owner, Vulkanizerstvo GumaPlus
Call answered while work continues
The details are already recorded
Your hands are busy, but a customer needs an appointment or a home visit. AI takes the call and gives you the details for the next step, even when you are on the road or the workshop is full.
Together we decide what the agent asks, what it can handle and when it passes the conversation to you. Each call produces an appointment, an enquiry or a callback request.
The customer calls your number
Keep your existing number. AI can answer missed calls or calls outside your business hours.
The agent talks to the customer
It introduces itself as a digital receptionist, speaks Slovenian and asks for the details your team needs.
The details are already recorded
For tyre changes it collects vehicle and service details. For home visits it also collects the appliance, fault and address.
It handles the agreed next step
Following your rules, it books a free slot, sends a summary to your portal or email, confirms by SMS or transfers the call.
Example call
Tyre change, Renault Clio
Mark Kovač
Tyre change, Renault Clio
Summary
Switch to winter tyres from storage. Tomorrow afternoon works for the customer. Preparation details recorded.
Appointment booked
Tomorrow, 14:30
Summary sent to the workshop
We build, connect and launch your voice agent around the way you work. It can simply send you enquiries, connect to tools you already use or become part of a complete system we develop for your business.
The agent answers calls, collects contact details and the reason for calling, then sends a summary to your email or system. Your team arranges the next step.
You receive a new enquiry alert, while customers get a confirmation or reminder before their visit. Together we decide who receives each message, when it is sent and which details it includes.
We check how to connect your current calendar or booking tool. The agent checks available slots and saves appointments following your rules, so your team sees them where they already work.
We develop a complete booking system around your services, appointment lengths, staff, locations or home visits. The agent, online bookings and team portal work together in one system.
Combine the options you need. Start with what helps today, then add integrations or features as your work requires them.
In the consultation, we review your calls, tools and booking process and agree on what the agent should handle.
The easiest way to get a feel for it is to call. Ask a question in your own words and hear how the agent handles the conversation.
The conversation is in Slovenian. This demo lets you try the conversation; it does not book a visit with your service business.
On your phone, call with one tap. On a computer, copy the number and send it to your phone.
There is no script to follow. Ask a question, add a detail or change your mind during the call.
We prepare the greeting, answers, services and rules together. The demo shows the conversation; your agent will follow the way you work.
From trades and repair services to clinics, hotels and larger teams. An AI phone agent answers calls, handles common questions and manages bookings or enquiries following your rules.
Capture enquiries and arrange visits while you work in the field.
Collect the issue, address and contact details for a service visit.
Book installation, maintenance and repairs for heating and cooling systems.
Book service appointments and collect vehicle details.
Book the right treatment and reschedule customer appointments.
Arrange check-ups and share practical information about the visit.
Share opening hours and transfer questions to a pharmacist.
Capture property enquiries and arrange viewings.
Arrange initial consultations and route calls to a lawyer.
Capture new enquiries and arrange accounting consultations.
Collect project details and arrange a site visit.
Answer guest questions and capture booking enquiries.
Share training schedules, membership details and class registration information.
Arrange appointments and pass complex calls to staff.
Answer concurrent calls and route customers to the right team.
Capture customer questions and issue reports for the relevant team.
Handle table reservations and questions about menus and opening hours.
Capture enquiries for trips, accommodation and travel services.
Book tyre changes and collect the details your team needs to prepare.
Share branch information and route calls to an adviser.
Capture maintenance reports and pass details to the repair team.
Handle questions about waste collection, schedules and reported issues.
We adapt your AI voice agent to your services, customers and the way you handle calls.
For each industry, we agree on answers, booking rules, tool integrations and when the agent should hand a call to your team.
Start with answering calls. Add bookings, a portal and integrations when you need them. We can introduce the system in stages or build the complete solution together.
We review why customers call, when you struggle to answer and what your team needs from each call.
Together we prepare answers, booking rules and exceptions, including when the agent must hand over to a person.
We connect the phone and selected tools, run test calls together and check answers, bookings and transfers.
We enable call routing, introduce the team to the system and review the first calls to refine anything that needs adjusting.
New services, different hours, seasonal demand. Your work changes, so we keep the agent aligned with it after setup.
We agree on monitoring, support and updates to suit your solution.
We regularly review conversations, find unclear answers and refine questions so your team receives more useful details.
We monitor the phone system, portal and integrations, manage updates and backups and fix issues in our implementation.
When hours, services or rules change, we update the agent. New integrations and features follow the agreed scope.
No. Customers keep calling your number. We arrange forwarding with your operator and check when AI should take the call.
Yes. The call can ring with your team first. If nobody picks up within the agreed time, the agent answers. We can also define exceptions for regular customers or selected numbers.
Yes. We prepare the greeting, vocabulary and answers with you and check them with test calls before launch. Other languages can be added when needed.
We first check your calendar or booking system and its integration options. Where a connection is possible, the agent uses the same slots and rules as your team. It confirms a booking only after it is successfully saved.
The agent follows agreed rules. It transfers a complex case or records a callback request. It does not guess about diagnoses, availability or whether a job can be completed.
Yes. We align concurrent capacity with your call volume, phone lines and operator, particularly before seasonal peaks.
Together we define the required data, who can access it and retention periods, along with caller notices and any necessary consent for the intended use.
Who is behind SVS Digital?
Chief Executive Officer (CEO)
Chief Technical Officer (CTO)
Legal and Compliance
Book a consultation and tell us how you handle calls and bookings. Together we explore the options, from collecting enquiries to connecting your calendar or building a complete custom system.
uros@svs-digital.com
